What's New in BugBrain: AI Triage 2.0, Slack Integration, and More
BugBrain's latest release includes AI Triage 2.0 with 40% better accuracy, native Slack and Discord integrations, custom workflow automation, enhanced analytics dashboards, and a redesigned feedback widget. These updates help teams resolve user issues faster while spending less time on manual triage.
We've been listening to your feedback (meta, we know) and shipping features that make bug triage even more effortless. Here's everything new in BugBrain.
AI Triage 2.0: Smarter Classification
Our AI classification engine just got a major upgrade.
What's Improved
- 40% better accuracy on edge cases and ambiguous reports
- Multi-label support: Reports can now be tagged as both "bug" and "feature request" when appropriate
- Sentiment analysis: Detect frustrated users for priority handling
- Custom category training: Teach the AI your specific terminology
How It Works
The new model uses a hybrid approach:
- Fast embedding classification for instant initial routing
- LLM reasoning for nuanced understanding
- Continuous learning from your corrections
typescript// Example classification output { category: 'bug', subcategory: 'authentication', priority: 'high', sentiment: 'frustrated', confidence: 0.94, suggestedAssignee: 'auth-team' }
AI Triage 2.0 means less time correcting classifications and more time fixing real issues.
Slack & Discord Integration
Your team already lives in Slack or Discord. Now BugBrain does too.
Real-Time Alerts
Get instant notifications for:
- Critical bugs detected
- High-priority issues from VIP customers
- Anomaly spikes in submission volume
- Weekly digest summaries
Bi-Directional Sync
- Reply to feedback directly from Slack
- Update status without leaving your chat
- Escalate to channels with one click
- Tag team members for assignment
Setup in 2 Minutes
- Go to Settings → Integrations
- Click "Connect Slack" or "Connect Discord"
- Choose your alert channels
- Configure notification rules
Custom Workflow Automation
Build workflows that match how your team actually works.
Workflow Builder
Create automated rules like:
- IF priority = critical AND category = security THEN alert #security-team + page on-call
- IF sentiment = frustrated AND customer_tier = enterprise THEN assign to customer-success
- IF category = feature_request THEN add to product-backlog + notify PM
Pre-Built Templates
We've added workflow templates for common scenarios:
- Startup: Simple triage with founder notifications
- Growth: Team-based routing with SLA tracking
- Enterprise: Multi-tier escalation with compliance logging
Enhanced Analytics Dashboard
See the complete picture of your user feedback.
New Metrics
- Resolution time by category: Where are bottlenecks?
- AI accuracy tracking: How well is classification performing?
- User satisfaction scores: Post-resolution survey results
- Trend analysis: Issues increasing or decreasing?
Custom Reports
Build dashboards for different stakeholders:
- Engineering: Bug volume, resolution time, repeat issues
- Product: Feature requests, user sentiment, top pain points
- Leadership: Overall health score, SLA compliance, team performance
Redesigned Feedback Widget
The widget got a fresh look and new capabilities.
New Widget Features
- Dark mode support: Automatically matches your app's theme
- Customizable branding: Colors, logo, and copy
- Smart suggestions: Show relevant docs before submission
- Screenshot annotation: Users can highlight issues directly
- File attachments: Logs, videos, and documents
Improved UX
- 30% faster load time
- Accessible (WCAG 2.1 AA compliant)
- Mobile-optimized
- Keyboard navigation
Linear & GitHub Sync Improvements
Better integration with your existing issue trackers.
Two-Way Sync
- Create Linear/GitHub issues from BugBrain
- Status updates sync automatically
- Comments flow both directions
- Link related issues across systems
Smart Deduplication
When users report the same issue:
- Automatic grouping
- Single issue created in Linear/GitHub
- All reporters notified on resolution
What's Coming Next
We're already working on:
- Jira integration (coming Q1)
- API v2 with webhooks
- Team collaboration features
- AI-powered response suggestions
Getting Started with New Features
All new features are available now for Pro and Team plans.
Quick Start
- AI Triage 2.0: Automatic—just keep using BugBrain
- Slack/Discord: Settings → Integrations → Connect
- Workflows: Settings → Automation → Create Workflow
- Analytics: Dashboard → Analytics tab
- New Widget: Embed the latest script (check Setup page)
FAQ
Are these features available on all plans?
AI Triage 2.0 and the new widget are available on all plans. Slack/Discord integration, custom workflows, and advanced analytics require Pro or Team plans.
Will the AI changes affect my existing classifications?
No. Your historical data remains unchanged. The new model applies to new submissions going forward. If you want to reclassify historical data, contact support.
How do I migrate my existing workflows?
If you have custom rules set up, they'll continue working. The new workflow builder is additive—you can gradually migrate to the visual builder at your own pace.
Ready to try the new features? Log in to your dashboard or start your free trial to experience smarter bug triage.